Question 1

How do I get paid?

Accepted Answer

Payouts are processed to your registered South African bank account after guest checkout. You can manage your banking details in the Payouts section of your host dashboard.

Question 2

What is BeachMe’s commission?

Accepted Answer

BeachMe charges a commission on each completed booking. Your specific commission rate is outlined in your host agreement and visible in your dashboard.

Question 3

Can I decline a booking request?

Accepted Answer

Yes — you can decline any booking request from your host dashboard. If you frequently decline requests, BeachMe may review your listing to ensure the calendar and pricing are accurate.

Question 4

How does iCal sync work?

Accepted Answer

You can import external calendars (Airbnb, Booking.com, etc.) via iCal URL. BeachMe syncs these feeds every 24 hours to block already-booked dates and prevent double bookings.

Question 5

What happens if a guest damages the property?

Accepted Answer

If you have set a damage deposit, this is charged separately to the guest. For disputes or damage claims, contact BeachMe support with documentation and we will assist with the process.

Question 6

Can I list multiple properties?

Accepted Answer

Yes — you can list as many properties as you own or manage. Each property goes through BeachMe’s verification process before going live.

Question 7

How do I get verified?

Accepted Answer

Property verification involves submitting supporting documents (title deed, lease, or mandate) and completing the verification wizard in your host dashboard. Verified properties display a beachfront badge.

Host FAQs | BeachMe Help Center